Heathrow achieves International Recognition.

Giovanni Bisignani

It is not just the Celtic Sage who condemns Heathrow Airport and the cartels which make it an expensive horror story for its abused users but it has now achieved wider recognition. Heathrow Airport has now been described as “a national embarrassment” by the head of the International Air Transport Association (IATA). And the Civil Aviation Authority - the watchdog designed to keep a check on Britain's airports - was named and shamed as “the world's worst regulator”. The criticism comes at a bad time for the indebted Spanish brick company Ferrovial which owns airport operator BAA, which could soon be forced to sell one of its three London airports as the Government looks to break its monopoly. BAA currently runs seven UK airports.

Yesterday's criticism of Heathrow - Europe's busiest airport - and the CAA was made by Giovanni Bisignani, head of the IATA at its annual conference in Istanbul. IATA represents the interests of more than 240 airlines worldwide. Giovanni Bisignani says service levels at Heathrow are a “national embarrassment” Mr Bisignani's comments come with UK airport and aviation bosses still dealing with the fallout from the shambolic opening of Heathrow's £4.3 billion Terminal 5.

He told the conference: “This year's Worst Regulator Award goes to the UK Civil Aviation Authority. Look at Heathrow; service levels are a national embarrassment but still the CAA increased charges by 50 per cent over the last five years and plans 86 per cent for the next five. Could anyone in this room ask for a fare increase of 86 per cent? Nobody. That only happens in "Monopoly-land".'

The CAA said it “agrees that passengers and airlines deserve better service than BAA has provided” and was beefing up penalties as an incentive for it to improve. BAA said it was “committed to improving services for passengers”. Last month BA boss Willie Walsh told MPs that the opening of Terminal 5 had been “a disaster” but said the airport had been “a national embarrassment for years”.

Britain's World Class Airport

The Celtic Sage particularly echoes the criticism of the Civil Aviation Authority and its totally useless “consumer” organisation ATUC – the so called “Air Traffic Users Council.” ( http://daithaic.blogspot.com/2008/04/up-up-and-away-with-baa-no-2.html ) which has been totally ineffective in enforcing EU Law No. 261 on Air Passenger Rights and in particular the rights of Disabled Passengers who are treated in a discreditable manner by most Airports and many airlines. This is something the Celtic Sage will return to in more righteous detail but in the meantime the farcical situation of the ineffectual CAA which has a close symbiotic relationship with the aviation industry pretending to protect the abused consumers of British Airports including the internationally recognised Heathrow Sinkpit must stop and an independent and effective consumer protection body be set up to act as the National Enforcement Body for EU Law 261.

Meanwhile take a bow Spanish Brick Company, BAA and Heathrow Airport on IATA’s World Class recognition of your efforts! It will take more than Tony Blair’s former spin doctor, Tom Kelly, who is now BAA’s Head of Public Affairs to spin them out of this one!

Heathrow achieves International Recognition.

Giovanni Bisignani

It is not just the Celtic Sage who condemns Heathrow Airport and the cartels which make it an expensive horror story for its abused users but it has now achieved wider recognition. Heathrow Airport has now been described as “a national embarrassment” by the head of the International Air Transport Association (IATA). And the Civil Aviation Authority - the watchdog designed to keep a check on Britain's airports - was named and shamed as “the world's worst regulator”. The criticism comes at a bad time for the indebted Spanish brick company Ferrovial which owns airport operator BAA, which could soon be forced to sell one of its three London airports as the Government looks to break its monopoly. BAA currently runs seven UK airports.

Yesterday's criticism of Heathrow - Europe's busiest airport - and the CAA was made by Giovanni Bisignani, head of the IATA at its annual conference in Istanbul. IATA represents the interests of more than 240 airlines worldwide. Giovanni Bisignani says service levels at Heathrow are a “national embarrassment” Mr Bisignani's comments come with UK airport and aviation bosses still dealing with the fallout from the shambolic opening of Heathrow's £4.3 billion Terminal 5.

He told the conference: “This year's Worst Regulator Award goes to the UK Civil Aviation Authority. Look at Heathrow; service levels are a national embarrassment but still the CAA increased charges by 50 per cent over the last five years and plans 86 per cent for the next five. Could anyone in this room ask for a fare increase of 86 per cent? Nobody. That only happens in "Monopoly-land".'

The CAA said it “agrees that passengers and airlines deserve better service than BAA has provided” and was beefing up penalties as an incentive for it to improve. BAA said it was “committed to improving services for passengers”. Last month BA boss Willie Walsh told MPs that the opening of Terminal 5 had been “a disaster” but said the airport had been “a national embarrassment for years”.

Britain's World Class Airport

The Celtic Sage particularly echoes the criticism of the Civil Aviation Authority and its totally useless “consumer” organisation ATUC – the so called “Air Traffic Users Council.” ( http://daithaic.blogspot.com/2008/04/up-up-and-away-with-baa-no-2.html ) which has been totally ineffective in enforcing EU Law No. 261 on Air Passenger Rights and in particular the rights of Disabled Passengers who are treated in a discreditable manner by most Airports and many airlines. This is something the Celtic Sage will return to in more righteous detail but in the meantime the farcical situation of the ineffectual CAA which has a close symbiotic relationship with the aviation industry pretending to protect the abused consumers of British Airports including the internationally recognised Heathrow Sinkpit must stop and an independent and effective consumer protection body be set up to act as the National Enforcement Body for EU Law 261.

Meanwhile take a bow Spanish Brick Company, BAA and Heathrow Airport on IATA’s World Class recognition of your efforts! It will take more than Tony Blair’s former spin doctor, Tom Kelly, who is now BAA’s Head of Public Affairs to spin them out of this one!

Save the St. Reatham One!

The St. Reatham One - 29 May 2008

The Celtic Sage has long cast a cold eye on the abusive behaviour of British Airways (BA) and the so called British Airports Authority (BAA) to the cattle (their expression is “self loading cargo”) who have to use their quasi monopolies which have been protected from full competition by cartel behaviour of various sorts. BAA is actually a front for a Spanish brick company called Ferrovial who overpaid with nearly £1 Bn of borrowed money for what it thought was a Cash Cow to find out it neither had the management skills or resources to husband it properly and this Cow would leave messy cow pats everywhere, particularly at the inept opening of Terminal 5 where the feisty Streatham One was caught up in the opening chaos. (http://daithaic.blogspot.com/2008/03/up-up-and-away-with-baa.html )
BAA has a dominant monopoly on airport capacity in the south of England and British Airways has a dominant position on slots from Heathrow which allows it to charge 30% more for an equivalent Business Class flight to New York than is available from Paris or Amsterdam. Yup, neither BA nor BAA need lessons in how to abuse customers or screw excess profits out of their cartels.

So the Celtic Sage is totally unsurprised at the behaviour of the Plods as the day after BAA reported its first quarterly loss and on the day British Airways announced increased fuel surcharges and that the rest of its flights won’t move to Terminal Five until October (thereby blocking its competitors from moving into Terminal 4) Supermodel Naomi Campbell was today charged with five offences over an alleged air rage incident at Heathrow. The charges, which include three offences of assaulting police, follow an incident last month when she was removed from a flight for Los Angeles after an alleged row over lost luggage.
(http://daithaic.blogspot.com/2008/04/up-up-and-away-with-baa-no-2.html )

In fact British Airways and BAA were so bad that they have succeeded in generating sympathy for Naomi “Anger Management” Campbell who was led off one of their planes by Police called by BA staff after she paid £6,000 for a First Class fare to Los Angeles and BA lost one of her bags which contained an outfit for a memorial service she was attending.

The alleged incident occurred on a BA flight which was due to leave for Los Angeles from Terminal 5 on 3 April. Ms Campbell will appear at Uxbridge Magistrates' Court on 20 June, the Crown Prosecution Service said. Her lawyer, Simon Nicholls said she was "bitterly disappointed" to learn she will be prosecuted. He told reporters: "She respects that decision and she hopes this matter is dealt with expeditiously."

The British Airways "First Experience" 3 April 2008

The CPS said Ms Campbell has been charged with three counts of assaulting a constable, which carries a maximum sentence of six months in prison and a fine of up to £5,000. She also faces one count of disorderly conduct likely to cause harassment, alarm or distress, which is punishable by a fine of up to £2,500, and two counts of using threatening, abusive words or behaviour towards cabin crew, which comes with a maximum penalty of £1,000.

Moments later, the Crown Prosecution Service formally announced the charges in a statement, saying: "The CPS has authorised the Metropolitan Police to charge Naomi Campbell with five offences in relation to incidents that occurred on a stationary aircraft and within Terminal 5 at Heathrow Airport, London, on 3 April 2008. "Ms Campbell has today been charged with three offences of assaulting a constable, one offence of disorderly conduct likely to cause harassment, alarm or distress and one offence of using threatening, abusive words or behaviour to cabin crew. "These are summary offences which can only be tried at a magistrates' court."

The alleged incident occurred after the supermodel was told by staff in the first-class cabin that one her bags had been lost. They told her that she would have to leave the flight, causing Campbell to allegedly respond with an angry tirade which led to police being called. Reports claimed she had yelled "a***holes. You are all a***holes" at police and described BA staff as "bloody fools" as she allegedly lashed out verbally and physically. Female staff reportedly collapsed in tears as the incident escalated. After armed officers arrived, she was eventually taken off the plane in handcuffs. Although there has been no official confirmation, BA is understood to have imposed a lifetime ban on Campbell.

Well there are two issues hear where you may feel we should be supporting the Streatham One as an unlikely martyr figure for passenger rights and protection of passengers from an expensive publicly funded Constabulary (You know the one you don’t see on the streets, who don’t respond to burglaries, who replaced Police Stations with call centres, etc;) which has abandoned its statutory independence to become attack dogs for an abusive Transport Industry.

1. Why did the Police (armed officers no less) feel they had to become involved in a civil dispute between a customer who paid £6,000 for a service and an inept airline which failed abysmally to deliver the promised service to Naomi Campbell. Now Naomi is feisty and the Celtic Sage is aware of her reputation with Irish lads (take a bow Adam Clayton from U2!) but did she really put burly armed Constables in flak jackets waving handcuffs and pepper sprays in fear? And exactly who was being harassed having paid a premium rate to get to Los Angeles for a memorial service (Note; generally, people are only buried / cremated once) to be told by the airline that SHE would have to leave the plane because THEY had lost a bag (Indeed they lost thousands of bags) SHE had entrusted to THEM for safe keeping!

We wuz scared, Your Honour!

Why do the Police feel able to use draconian security legislation applying to airports to intimidate passengers who simply want to go from A to B?

2. Why are ALL airline customers at such a disadvantage when airlines use unfair contract terms to ignore the clear contract to get them and their luggage from A to B. Here is what BA’s website promises all who pay through the nose for their “First Experience.”

• Effortless travel
• A queue-less, personalised and stress free environment to check in your baggage
• Choice and control
• “Your secluded “demi-cabin” guarantees space and privacy
• Continue relaxing within our arrivals lounge
• Our specially trained First crew will provide you with a discreet yet attentive service, ensuring that all your personal needs are taken care of.

Well you couldn’t make it up could you; you don’t need to be a Naomi Campbell to feel harassed at the gap between the marketing guff and the reality. Perhaps the St. Reatham One should consider suing British Airways for what the law terms “unjust enrichment” by promising a service it clearly was in no position to deliver. Just as she won a legal precedent against the media over privacy maybe she can now establish another legal precedent;that merely by buying an airline ticket and entering an airport we do not agree to abandon our Civil Rights and our Consumer Rights. It is worth noting that since Naomi was harassed and abused on the 3rd April 2008 the MD of Heathrow Airport and the two British Airways Directors most closely involved in the T5 Fiasco have been sacked and BA have confirmed tha 19,000 bags have been lost permanently. Strangely, the only person arrested as a result of the fiasco has neen Naomi Campbell. Surely it can't be a case of the PLODs and the Crown Prosecution Service translating the "Public Interest" into desperately seeking publicity? This is much of what passes for Policing and the Justice System in the UK today; High Visibility; Zero Substance.

And as for the Court appearance I look forward to the evidence of a lardy armed copper in flak jacket “Well your honour, I looked at this tall, unarmed, Jamaican IC3 with a loud voice, funny accent, threatening big hair and larger than average lips and I immediately felt apprehensive for my safety. I have been off sick with diagnosed Post Naomi Stress Syndrome (PNSS) ever since and have taken to beating my wife more than normal and messing up my overtime claim.” Hopefully Lenny Henry will be in court gathering material for his next sketch! It's an opportunity too good to miss Lenny!

All together now, FREE THE ST. REATHAM ONE!!

Save the St. Reatham One!

The St. Reatham One - 29 May 2008

The Celtic Sage has long cast a cold eye on the abusive behaviour of British Airways (BA) and the so called British Airports Authority (BAA) to the cattle (their expression is “self loading cargo”) who have to use their quasi monopolies which have been protected from full competition by cartel behaviour of various sorts. BAA is actually a front for a Spanish brick company called Ferrovial who overpaid with nearly £1 Bn of borrowed money for what it thought was a Cash Cow to find out it neither had the management skills or resources to husband it properly and this Cow would leave messy cow pats everywhere, particularly at the inept opening of Terminal 5 where the feisty Streatham One was caught up in the opening chaos. (http://daithaic.blogspot.com/2008/03/up-up-and-away-with-baa.html )
BAA has a dominant monopoly on airport capacity in the south of England and British Airways has a dominant position on slots from Heathrow which allows it to charge 30% more for an equivalent Business Class flight to New York than is available from Paris or Amsterdam. Yup, neither BA nor BAA need lessons in how to abuse customers or screw excess profits out of their cartels.

So the Celtic Sage is totally unsurprised at the behaviour of the Plods as the day after BAA reported its first quarterly loss and on the day British Airways announced increased fuel surcharges and that the rest of its flights won’t move to Terminal Five until October (thereby blocking its competitors from moving into Terminal 4) Supermodel Naomi Campbell was today charged with five offences over an alleged air rage incident at Heathrow. The charges, which include three offences of assaulting police, follow an incident last month when she was removed from a flight for Los Angeles after an alleged row over lost luggage.
(http://daithaic.blogspot.com/2008/04/up-up-and-away-with-baa-no-2.html )

In fact British Airways and BAA were so bad that they have succeeded in generating sympathy for Naomi “Anger Management” Campbell who was led off one of their planes by Police called by BA staff after she paid £6,000 for a First Class fare to Los Angeles and BA lost one of her bags which contained an outfit for a memorial service she was attending.

The alleged incident occurred on a BA flight which was due to leave for Los Angeles from Terminal 5 on 3 April. Ms Campbell will appear at Uxbridge Magistrates' Court on 20 June, the Crown Prosecution Service said. Her lawyer, Simon Nicholls said she was "bitterly disappointed" to learn she will be prosecuted. He told reporters: "She respects that decision and she hopes this matter is dealt with expeditiously."

The British Airways "First Experience" 3 April 2008

The CPS said Ms Campbell has been charged with three counts of assaulting a constable, which carries a maximum sentence of six months in prison and a fine of up to £5,000. She also faces one count of disorderly conduct likely to cause harassment, alarm or distress, which is punishable by a fine of up to £2,500, and two counts of using threatening, abusive words or behaviour towards cabin crew, which comes with a maximum penalty of £1,000.

Moments later, the Crown Prosecution Service formally announced the charges in a statement, saying: "The CPS has authorised the Metropolitan Police to charge Naomi Campbell with five offences in relation to incidents that occurred on a stationary aircraft and within Terminal 5 at Heathrow Airport, London, on 3 April 2008. "Ms Campbell has today been charged with three offences of assaulting a constable, one offence of disorderly conduct likely to cause harassment, alarm or distress and one offence of using threatening, abusive words or behaviour to cabin crew. "These are summary offences which can only be tried at a magistrates' court."

The alleged incident occurred after the supermodel was told by staff in the first-class cabin that one her bags had been lost. They told her that she would have to leave the flight, causing Campbell to allegedly respond with an angry tirade which led to police being called. Reports claimed she had yelled "a***holes. You are all a***holes" at police and described BA staff as "bloody fools" as she allegedly lashed out verbally and physically. Female staff reportedly collapsed in tears as the incident escalated. After armed officers arrived, she was eventually taken off the plane in handcuffs. Although there has been no official confirmation, BA is understood to have imposed a lifetime ban on Campbell.

Well there are two issues hear where you may feel we should be supporting the Streatham One as an unlikely martyr figure for passenger rights and protection of passengers from an expensive publicly funded Constabulary (You know the one you don’t see on the streets, who don’t respond to burglaries, who replaced Police Stations with call centres, etc;) which has abandoned its statutory independence to become attack dogs for an abusive Transport Industry.

1. Why did the Police (armed officers no less) feel they had to become involved in a civil dispute between a customer who paid £6,000 for a service and an inept airline which failed abysmally to deliver the promised service to Naomi Campbell. Now Naomi is feisty and the Celtic Sage is aware of her reputation with Irish lads (take a bow Adam Clayton from U2!) but did she really put burly armed Constables in flak jackets waving handcuffs and pepper sprays in fear? And exactly who was being harassed having paid a premium rate to get to Los Angeles for a memorial service (Note; generally, people are only buried / cremated once) to be told by the airline that SHE would have to leave the plane because THEY had lost a bag (Indeed they lost thousands of bags) SHE had entrusted to THEM for safe keeping!

We wuz scared, Your Honour!

Why do the Police feel able to use draconian security legislation applying to airports to intimidate passengers who simply want to go from A to B?

2. Why are ALL airline customers at such a disadvantage when airlines use unfair contract terms to ignore the clear contract to get them and their luggage from A to B. Here is what BA’s website promises all who pay through the nose for their “First Experience.”

• Effortless travel
• A queue-less, personalised and stress free environment to check in your baggage
• Choice and control
• “Your secluded “demi-cabin” guarantees space and privacy
• Continue relaxing within our arrivals lounge
• Our specially trained First crew will provide you with a discreet yet attentive service, ensuring that all your personal needs are taken care of.

Well you couldn’t make it up could you; you don’t need to be a Naomi Campbell to feel harassed at the gap between the marketing guff and the reality. Perhaps the St. Reatham One should consider suing British Airways for what the law terms “unjust enrichment” by promising a service it clearly was in no position to deliver. Just as she won a legal precedent against the media over privacy maybe she can now establish another legal precedent;that merely by buying an airline ticket and entering an airport we do not agree to abandon our Civil Rights and our Consumer Rights. It is worth noting that since Naomi was harassed and abused on the 3rd April 2008 the MD of Heathrow Airport and the two British Airways Directors most closely involved in the T5 Fiasco have been sacked and BA have confirmed tha 19,000 bags have been lost permanently. Strangely, the only person arrested as a result of the fiasco has neen Naomi Campbell. Surely it can't be a case of the PLODs and the Crown Prosecution Service translating the "Public Interest" into desperately seeking publicity? This is much of what passes for Policing and the Justice System in the UK today; High Visibility; Zero Substance.

And as for the Court appearance I look forward to the evidence of a lardy armed copper in flak jacket “Well your honour, I looked at this tall, unarmed, Jamaican IC3 with a loud voice, funny accent, threatening big hair and larger than average lips and I immediately felt apprehensive for my safety. I have been off sick with diagnosed Post Naomi Stress Syndrome (PNSS) ever since and have taken to beating my wife more than normal and messing up my overtime claim.” Hopefully Lenny Henry will be in court gathering material for his next sketch! It's an opportunity too good to miss Lenny!

All together now, FREE THE ST. REATHAM ONE!!